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VPNs for ad-blocking In this guide, you will find our ranking of the best NBN providers in Australia. We give each provider a score out of five stars, based on 24 considerations for value, customer service, speed (including the latest ACCC results), and perks and features. You can scroll to the bottom of this page for more information on how we rate NBN providers but without further ado, here are our top picks for the best NBN providers in Australia. By comparing like-for-like, you should have a sense of what the landscape looks like when it comes to the most popular tier of NBN plans among Australia’s most prominent internet providers. If you’re not interested in switching every six months, Tangerine might not be the best pick for you. However, we still think that their 50Mbps plan is the best ongoing value. Its XL Speed Boost UNLIMITED plan comes in at a generous $54.90 per month, and its XXL Speed Boost Unlimited at a tidy $69.90 per month for 6 months. Tangerine’s combination of great value, 14 day trial and no lock in contract makes it our top pick as the best NBN provider in Australia. Of course, you sacrifice a little in terms of customer service, but Spintel still has a very respectable reputation and makes a solid choice for the budget-conscious. As of August 2022, Exetel has stolen the top spot away when it comes to the ACCC’s tests for download speeds during busy evening hours (7 to 11pm), averaging 102.3% of its advertised maximum speeds. Though most NBN providers’ typical evening speeds are now matching (or exceeding) their advertised speed tiers of 12, 25, 50 and 100Mbps, where Telstra really shines is at the top-end with NBN250 and NBN1000 plans. At the time of writing, Telstra is the only provider offering full 250Mbps speeds on Superfast plans, and the highest speed Ultrafast plans at 700Mbps. But if you don’t need that much speed you can always go with their Upfront internet premium plan which comes with fast NBN 100 speed The equally ocker NBN provider is similarly well-received across every user review channel, but more importantly, it offers some no-nonsense pro-consumer benefits, like a 30-day money-back guarantee after signing on, and a cracking response time from its customer care team. Telstra plans come at a premium price, but splashing out will get you access to cheap movie tickets through Event Cinemas, rewards through Telstra Plus, and the option to bundle TV services like Telstra TV and Foxtel with your NBN plan. Telstra is also one of Australia’s only providers offering peace-of-mind connectivity with its 4G backup modem, the Telstra Smart Modem Gen 3 as well ad dedicated business plans for small to medium businesses. Optus also offers an NBN modem with 4G backup, the Optus Ultra WiFi Modem, and the option to bundle accessories like portable Bluetooth speakers, headphones, and smartwatches on your one bill. To its credit, Optus also offers two of the best account management apps, with the My Optus app for iOS and Android, and the Optus @Home app, which allows you to run remote speed tests and monitor your home internet speed even when you’re out of the house. Call of Duty and Apex Legends players know that a superfast internet connection is only half the battle. High ping can be the millisecond’s difference between winning and losing a match. To be fair to the other providers in the mix, ping only really becomes a problem beyond 50ms or so. Still, lower is always better, and Superloop managed to maintain an average of below 10ms. According to the ACCC’s broadband speed test program, Superloop has had the lowest ping on average in August 2022, measuring just 8.5ms. Sitting in the second-place spot, Exetel narrowly lost out to Superloop this time around, with 8.8ms of latency. Still, given the closeness of that result to that of Superloop,, we have no reservations about recommending them. Spintel and Tangerine’s race for the best bargain in broadband means they are consistently neck-and-neck for the top position as the most popular NBN provider on our site, but this month, Dodo’s WhistleOut exclusive discount (up to $21.15 per month off, depending on speed tier) has put it in the lead. These deals typically last for the first 6 months of the customer’s tenancy with Dodo, but the beauty of month-to-month NBN plans is that you can switch providers and plans every month without paying any cancellation fees. So if you arrive at the end of your Dodo promotion and realise there’s a better deal out there, switching couldn’t be easier.
How many people are in your household? What kind of video content are you going to be streaming? Do you need a faster upload speed?
As was the case with internet connections before the rollout of the NBN, the number of people using a single connection can have a pretty dramatic influence on the quality of the experience. The more people in your home, the faster a connection needs to be to keep up. Smaller families might be able to get away with an NBN25 or NBN50 connection, but larger ones will want to go for NBN100 or above. The kind of content you’re streaming is also something to keep in mind when deciding on an NBN speed tier. If you have a shiny new 4K TV and want to watch Netflix in as high a resolution as possible, you’ll need an NBN50 or faster connection to do so. Finally, there’s the question of upload speeds. Although upload speeds are generally less flashy than download speeds, they can be vital for gamers who need to keep lag to a minimum or those who want to livestream their own video content via YouTube or Twitch. The first step here is to find a new provider that better suits your needs. If you’ve got any specific grievances or shortcomings with your current NBN provider, that’s usually the best place to start. If your Exetel connection is too slow, start looking at providers that boast better speeds. If customer service is your pain point, start looking for providers that have a better reputation. Next up, you’ll want to take a closer look at your current provider and assess whether or not any hidden costs might come into play. If there are, don’t worry too much. Just move your timeline for switching accordingly. The last step here is the most simple of the three. Simply sign up with your new provider, and then make sure to cancel your account with your old one. While a working 5G-based broadband connection is going to offer the best speeds when compared to the NBN, a 4G-powered broadband connection might also work for those with more modest needs when it comes to data and speeds.
